At TurtledoveLondon – our customers are central to all that we do, and sometimes there may be occasions where you might want to return something back to us.
If you purchased a TurtledoveLondon item through one of our independent retailers then they should be your first port of call if you wish to return something.
If you wish to return or exchange items for any reason other than an error you have made in your order (for which see our terms and conditions), please return the item(s) to us within 35 days of receipt, unworn and with labels still intact and attached. Please fill in the form and send with the item(s)
If you have requested a refund, we will refund the amount you paid using your original payment method. You should expect to receive the refund within 30 days of the item being received.
When returning an item to us, please send it to: TurtledoveLondon Returns Dept. Unit 3 Burnt Thorns Farm, Kilsby Lane Hillmorton Rugby CV21 4PN
We recommend that you get a free Certificate of Posting from the Post Office when you send items back to us. However, proof of sending is not proof of receipt by us.